Healthcare Services

Transportation

Getting people where they need to be on time and with convenience is essential to the success of your facility. VPA provides a customized transportation system for you by:

• Creating the best plan for your transportation goals by conducting traffic and facility analysis
• Serving as an extension of your own facility, delivering professional and self-sufficient service
• Supplying accurate and timely reporting of important data from which to manage the service and make appropriate adjustments
• Providing a top-notch staff with the training and skills required to represent your hospital with the highest standards

Safety and Attendant Selection

All of our drivers are aware that their responsibility is to operate the guests’ vehicles safely and efficiently. All of Valet Park of America’s drivers must have an appropriate driving record. VPA has established guidelines for all of our employees to follow to ensure the safety and security of all passengers. All employees must provide VPA with a copy of an updated driving record, a copy of their valid driver’s license and at least 3 references from previous employers. VPA conducts criminal background checks on all applicants, as well as checking on both personal and professional references. In addition, every VPA applicant must pass a driving test that is conducted one-on-one with the HR manager.

Driver / Attendant Training

All employees of VPA are a representative of your hospital and therefore must undergo a rigorous and thorough training program.

Each employee is trained one-on-one with a transportation manager using VPA’s proprietary and comprehensive training manual and policy guidelines. The trainee is taken to a location and trained again on site with this manager. The trainee is then on-boarded into our shadowing program, where each trainee works directly with an experienced driver at the location for the duration of one week to ensure that they are thoroughly trained in all safety and operational procedures.

After their first 30 days of employment, each new employee must be retrained in safety and operational procedures. These employees are retrained with the HR director and given a quiz of their current knowledge of procedures. The answers are the reviewed thoroughly with the employee.

Each employee is evaluated by management after their first 30 days, and then on an annual basis. If an employee’s performance and/or driving are not up to our standards, the employee is terminated.

Camera and Security System

VPA utilizes a Drive Cam video surveillance system. This system is a forward-facing recording camera unit that records what the driver sees. This unit also has a built in alarm that will notify us of any sudden stops or sharp turns, assuring the safe driving of every employee.

Ride Systems

Ride Systems provides real-time GPS tracking for users of the shuttle service. Vehicles are equipped with GPS tracking devices, giving visitors the power to track the location of their vehicle either online or with the mobile app. This system gives passengers the ability to know exactly where their shuttle is and how long it will take to arrive at their pick-up or drop-off location.

From the moment patients and visitors arrive to the moment they depart, VPA’s valet service is an extension of your business with:

• A self-sufficient, proactive and responsible staff that you can trust
• Quality control through established policies and procedures
• A dedicated and experienced management team
• On-site resources to handle comprehensive capabilities

Valet Park Assist

Get up-to-the-minute reporting capabilities with VPA’s proprietary software.

Park Assist is a web-based valet parking system that gives our clients access to essential real-time data that facilitates management and allows them to make fact-based business decisions. Examples of the data provided includes revenue, vehicle volume trends, wait times and more. VPA’s system for revenue and accounting processes can be customized for the needs of each client. Park Assist is able to:

• Produce detailed and accurate revenue and validation reports
• Track hourly and daily vehicle volume trends, as well as park and retrieval times
• Provide clients with online reporting capabilities
• Increase customer service by allowing our cashier to inform guests of approximate retrieval times

VPA has developed a corporate culture that is uniquely our own and has proven to be a true asset to all of our clients. We accomplish this with a wide variety of benefits, programs, and outings along in conjunction with hiring and retention programs that we have developed through our many years of experience. We feel that these are vital in encouraging a team effort. Most of our management is promoted from within the corporation, and our benefits package is one of the most generous in the industry. This helps promote the message to our employees that they are the key to our success.

Hiring Procedures

All applicants must provide VPA with a copy of an updated driving record, a copy of their valid driver’s license and at least 3 references from previous employers. VPA conducts a criminal background check, as well as checking on both personal and professional past references. Additionally, every potential employee must pass a driving test that is conducted one-on-one with the HR manager.

Recruitment Procedures

VPA does not solely rely on local Help Wanted ads. We aggressively recruit local college students via job fairs, recruitment tables and online advertisements. Our college recruitment program is one of the main components of our strong local workforce. VPA also utilizes a nationally recognized employment assessment program to assist in the screening of potential applicants.

Background Checks

VPA uses Talent Wise, a leader in providing professional background checks. We run a criminal background check on every potential employee. All applicants must be free of a criminal record in order to be considered for employment.

Driving Record

Each applicant must submit a valid driving record before being considered for employment with VPA. Applicants must have held their license for at least one year and have had no speeding or accident charges from the previous year, as well as having an overall good driving history.

VPA offers a customized solution for your unique parking needs. Whether dealing with a small or large number of vehicles, you can count on the experts of VPA's parking management services to create a convenient system that will increase your ROI while enhancing your guest experience. 

• Protect your investment through our customized maintenance plan. VPA will consistently provide your facility with a clean and safe environment, improving your customer satisfaction.
• Maximize volume through our expert strategic space planning, designed to create the most efficient method of vehicle parking while increasing capacity and customer convenience.
• Increase revenue while decreasing operating costs through our customized plan, designed for your facility’s unique needs and requirements.
• Manage your assets through promotion, strategic planning and industry-leading customer service.